Grand Home Furnishings is more than a furniture or mattress retailer.
We care about people. We care about our customers. We care about our product and ensure that every transaction is the right transaction for all parties involved.
This, in short, is what we call the Grand Difference.
The Grand Difference: Why Shop with Us
We not only put our customers first in-store, but we also make sure they’re happy before they arrive and after they’ve left. Some of the things that make us different include:
- 30-Day Risk-Free Guarantee. If, within 30 days, you are not completely happy with your purchase, we’ll happily exchange it or provide you with a full refund without a restocking fee — no questions asked.
- Lowest Price Guarantee. It’s simple: if you purchase one of our items and find that another retail store within our trading area is selling an identical item at a lower cost (within 30 days), simply let us know and we will refund you 110% of the difference, ensuring you’ve received the best deal possible.
- 125% Mattress Guarantee. It’s our low-price guarantee taken to another level. If you find an identical mattress after shopping with us within 30 days of your purchase, let us know and receive 125% of the difference.
- Free Mattress Delivery and Set Up. Purchase any mattress for over $697 and Grand will provide white-glove delivery and free in-home setup. Mattresses purchased for less than $697 still qualify for free outdoor delivery!
- Free Zeez Technology Sleep Analysis. Finding a new mattress can be a tricky thing. Do you want something firm? Plush? Somewhere in the middle? Find out which mattress is right for you with Grand’s exclusive ZEEZ technology. We analyze your ideal sleep position and pressure points to match you with the perfect mattress.
And guess what? It’s free! Simply stop in at your local store for a free test today.
No matter what you’re in the market for (a sofa, a mattress, a bedroom set, a dining room, or something else, like décor), our team of experts is here to help your house finally feel like home. Stop by, speak with our team, and find the perfect match for you. It’s what we live for!
Happy Customers Mean Everything
Don’t just take our word for it. Our customers love shopping at Grand — and they love to do it with the help of our team.
Customer Sandra Hammer knows about the Grand Difference all too well:
“We love Stephanie (at the Harrisonburg store). She was so helpful when I was purchasing a living room couch a couple of years ago. I was glad to see her Friday when I brought my mom in to look at lift chairs. Again, she was very patient with my 93-year-old mom — even helped me get her to the car.”
Keith and Mary Kopczynski love shopping at Grand Home Furnishings, too. They can’t say enough great things about our genuine, patient sales team:
“It is always a pleasure to deal with Grand. I will always start with [Grand] if I need any more furniture. Kevin from the Winchester store is one of the most patient salesmen I’ve ever met. 100% satisfied.”
Lee Uchila understands the Grand Difference as well as anyone, having experienced it first-hand under less-than-ideal circumstances. Remember: at Grand, we care about you, no matter the time or situation. That, in summary, is what our company is all about.
“Even though I walked into the store 15 minutes before closing time (I apologized profusely), Scott Hancock (at the Roanoke Valley View store) greeted us with a warm, friendly smile. Scott asked me what I was looking for, and he led me to exactly what I needed. I know he was ready to go home, but he didn’t rush us, he took his time with us and made my first time shopping at the Grand Roanoke Store very pleasant. Thank you again, Scott, for being so patient and helpful.”
Find Your Perfect Match at a Grand Home Furnishings Location Near You Today!
For more information on what Grand Home Furnishings offers compared to other furniture and mattress shops, visit us in-store at one of our 18 locations in Virginia (Bristol, Charlottesville, Christiansburg, Harrisonburg, Lynchburg, Roanoke - Tanglewood & Valley View, Waynesboro, Wise, Winchester), West Virginia (Beckley, Lewisburg, Martinsburg, Princeton), Outlets (Roanoke, Staunton) and Tennessee (Johnson City, Kingsport), or shop with us online at https://www.grandhf.com/.
