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Just some of the ways we make you happy.

Making you happy isn’t just what we say at Grand Home Furnishings, it’s what we do. Everyone on our staff is thoroughly trained to help you through every stage of furnishing your home. They will make sure you’re happy before, during and after the sale. From selecting the right pieces, to finding the right financing, to delivery, our goal is a completely satisfied and happy customer.

 

The Best Brand Names

Whether you have a small budget or are looking for something that will last for generations, you will find it at Grand Home Furnishings. We carry some of the best brands: from La-Z-Boy and Kincaid to Sealy and Serta – and everything in between. With our long-standing, good relationships with these brands, we’re able to negotiate the best prices on the best brands and pass the savings on to you.

 

Total Satisfaction Guarantee

When we say we want you to be happy, we mean it. That’s why we guarantee your total satisfaction with your purchase. If, within 30 days, you are not completely happy, we will exchange it or provide a full refund. (Special orders, mattresses, adjustable bases, discontinued and damaged merchandise are excluded from this guarantee.)

 

Lowest Price Guarantee

Getting the lowest price makes everybody happy. So, we guarantee that nobody will beat Grand’s prices. If you find an identical item in stock at any other retail store in our trading area (100 mile radius) for less than our price, and if it’s within 30 days of your purchase, Grand will happily refund 110% of the difference. Offers to special order merchandise do not apply. Verifiable confirmation required.

 

125% Mattress Guarantee

We’re confident you won’t find a lower price on mattresses. Why? Grand Home Furnishings is the area’s largest mattress dealer. More people buy their mattress sets from us than any other dealer. So, again, if you find the same mattress set in stock for less elsewhere within 30 days of your purchase, Grand will happily refund 125% of the difference. Just to make you happy. Verifiable confirmation required.

 

Professional Sales Team

Our sales team is top-notch when it comes to making of our customers happy before, during and after the sale. Each salesperson receives an extensive education including factory training and tours. Each store has a mattress specialist who is highly trained in every mattress brand and our exclusive Zeez technology. Our mattress specialists will use Zeez to help you find the perfect mattress for how you sleep.

 

Convenient Financing Options

If paying over time makes you happy, we will gladly finance your purchase. Pre-qualify online before you even start shopping! We have options for great and not so perfect credit. If you qualify, you will receive a code to bring into one of our stores to finish the application process. A Grand Home Furnishings credit card issued by Wells Fargo offers convenient monthly payments and special financing available with approved credit.

Also, we have plans with financing charges built in and low monthly payments, no credit needed 90-day options and a lease to own option.

 

Premium Delivery & Set-up

Once you’ve found the perfect furniture or mattress, nothing will make you happier than getting it in your home. Fast. That’s why we offer the fastest delivery in town! Depending on your location your delivery may be made the next day or with a conveniently scheduled delivery. $99.95 takes care of your delivery to anywhere within a 100 mile radius around your Grand store. (Not available for Roanoke Outlet and Westlake Outlet. Additional charges may apply for deliveries to the metropolitan Washington, DC and Richmond, VA areas and destinations over 100 miles. Not available Sunday or Monday.)

 

Free Mattress Delivery

To help you sleep happy, Grand provides free delivery up to 100 miles from our store on mattress sets $597 or more. To make you even happier, as a bonus when you buy a mattress set $597 or more, any furniture bought the same day is delivered along with your mattress set for free!

 

Expert Delivery

Our delivery drivers are trained to make you happy – with the best delivery experience possible. They will confirm the delivery date in advance and they’ll call you on the day of the delivery with an estimated delivery time. Once at your house they will place your new furniture where you want it and do it with a smile!

 

Special Order Program

We are happy to provide a special order service to meet your specific needs. With our special order program on many brands you can pick the fabric, finish, pillows, trim and more! Create the perfect piece to make you happy! Please note: because your merchandise is being made to your unique specifications, delays may occur. We will provide you with an estimated delivery date and do our best to keep you posted on your order status. Our goal is to provide “Grand” customer service during the entire special order process.

 

Complimentary Coca-Cola

When you enter our doors, you are greeted with a frosty, cold Coca-Cola and a warm smile. Just our way of saying “Welcome to Grand!” It’s our tradition going back to the 50’s as a friendly way of saying “thanks for coming in and make yourself at home.” It’s just one more way we strive to make you happy.