Customer Service FAQs

Making People Happy Is What We Do Best!

We extend quality customer service to all of our customers beyond the sale. Any time you have a question please feel free to either call or email us.

Customer Service: (866) 472-6343
Contact Your Local Store

Customer Service Hours:
Monday through Friday 8am to 5pm
Saturday 8am to 4pm
Sunday Closed

Other Helpful Phone Numbers:
Guardsman: (800) 253-3957
Wells Fargo: (800) 869-3557

Frequently Asked Questions

For your convenience we have listed below some frequently asked questions.

What is your policy on clearance and defective merchandise?

Clearance merchandise is sold at a fraction of its original sale price. It may be a discontinued style or it may be damaged, visibly or otherwise. Because of the low selling prices, such merchandise is sold in “as-is” condition and is not subject to our 30-Day Satisfaction Guarantee or 1-Year Furniture Guarantee.

Other than merchandise sold in “as-is” condition, we will promptly either repair or replace damaged or defective merchandise. Our service technicians can correct most problems that are brought to our attention, often right in your home. Our goal is your complete satisfaction

How do I find out my Grand Home Furnishings credit card balance, make a payment or see my credit limit?

The Grand Home Furnishings credit card is issued through Wells Fargo Financial National Bank. You can access all of this information on the Wells Fargo website or call 1-800-869-3557. You can make payments at any Grand Home Furnishings store or online at Wells Fargo.

For your security we do not have access to your Wells Fargo account and therefore you will have to contact Wells Fargo directly regarding any issues or questions about your credit card.

Where is my special order?

Because your merchandise is being made to your unique specifications, delays may occur. We will provide you with an estimated delivery date and do our best to keep you posted on your order status. If you have any questions regarding the delivery status you can contact the store you purchased it from or the customer service department. If your furniture has arrived at our warehouse they will schedule your delivery.

What are your store hours?

Most of the Grand Home Furnishings stores are open daily. You can find out individual store hours on the location page.

Who do I contact about my mattress warranty?

Depending on the bedding manufacturer the warranties vary. For TempurPedic warranty issues you will need to call them directly at 1-800-821-6621. For Kingsdown warranty issues you will need to call them directly at 1-800-354-5464. For all other mattress brands you will need to contact our customer service department at 1-866-472-6343.

I am having an issue with my recently purchased furniture. Do you do repairs?

We strive to make our customers happy especially after the sale. Sometimes even high quality furniture can break or malfunction. Grand Home Furnishings offers a 1-Year Furniture Guarantee. If in one year you find an issue or defect with your furniture contact our customer service department and we will send out a qualified Grand service technician to your home to determine a resolution.

I purchased a Furniture/Mattress Protection Plan and have damage on my furniture. What do I do?

If you made your purchase before May 11, 2017 then you have the Guardsman Protection Plan. Simply call Guardsman at 1-800-253-3957 within 5 business days of the date the stain or damage occurred. (Some plans have 30 days, please check your plan) Or, if you prefer, fill out an online service request at

If you made your purchase after May 11, 2017 then you have the Platinum Protection Plan. Simply call 1-888-612-8909 when you notice your damage or stain. Your plan was registered at the time of purchase so all you have to provide is your name, phone or contact number and the agent can locate your records and take steps to resolve your claim promptly.

No matter which plan you purchased please call them first before attempting to clean/repair it yourself.

How can I change my mailing address or email information?

If you have had a name or address change please contact our customer service department. They can also add or remove you from our mailing list as well. Please note it can take several weeks for the mail change to go into effect.

If you would like to make changes to your email preferences you can do so online. Open your last email from Grand Home Furnishings and scroll to the bottom and click the Manage Your Subscription button. From there you edit your profile information or unsubscribe to future mailings.

Are you the same Grand Furniture as the one in the Tidewater VA area?

Grand Home Furnishings is located throughout Virginia, Tennessee and in West Virginia. We are not affiliated nor a part of Grand Furniture located in the Tidewater Area of Virginia.

Making People Happy logo Customer Getting Coca-Cola from smiling Grand Salesman